Refund policy

At Fullnex, we want you to be happy with your purchase. Please review your order carefully before completing your purchase, as all orders are processed based on the information provided at checkout.

Returns

We do not accept returns or refunds for change of mind, incorrect size or colour selection, or simply deciding that you no longer want the product.

If your order arrives damaged, defective, or incorrect, please contact us through our Contact Us page within 48 hours of delivery.

To help us resolve the issue, please provide your order details and clear photos or videos showing the problem. We may request additional information if needed.

Damaged, Defective or Incorrect Items

If your claim is approved, we may offer an appropriate resolution, which can include a replacement or another suitable solution depending on the circumstances.

Items must be reported within the required timeframe. Claims submitted after 48 hours may not be accepted.

Refunds

If a refund is approved, the applicable amount will be processed using the original payment method where possible. Processing times may vary depending on your payment provider.

Order Changes and Cancellations

Once an order has been processed or dispatched, we may not be able to make changes or cancel the order.

If you need assistance with an order, please contact us as soon as possible through our Contact Us page.