FAQs

Where does Fullnex deliver?

We currently deliver across South Africa.

How much is shipping?

Standard shipping is R99 for orders below R1,000.

Orders of R1,000 or more qualify for free standard shipping.

How long does delivery take?

Standard delivery typically takes 5 to 8 business days.

Delivery times may vary depending on your location, courier operations, public holidays and other unforeseen circumstances.

How can I track my order?

Where tracking is available, tracking information may be provided after your order has been dispatched.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible through our Contact Us page. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

Can I return an item if I change my mind?

We do not accept returns or refunds for change of mind, incorrect selection or simply deciding that you no longer want the product.

What if my item arrives damaged or incorrect?

If your item arrives damaged, defective or incorrect, please contact us through our Contact Us page within 48 hours of delivery. Photos or videos may be required to help us assess the issue.

What payment methods do you accept?

Available payment methods will be displayed securely during checkout.

Are the products exactly as shown?

We aim to display our products as accurately as possible. However, colours and appearance may vary slightly depending on your screen or device settings.

Is shopping with Fullnex secure?

We take reasonable steps to provide a safe and secure shopping experience. Payments are processed through secure payment systems.

How can I contact Fullnex?

For questions about orders, products, delivery or anything else, please use our Contact Us page.